As a dental practice owner, you've undoubtedly poured your heart and soul into creating a welcoming, professional environment where patients receive top-notch care.
But let's face it – no matter how hard you try, negative reviews are an inevitable part of doing business. So, how can you turn these proverbial lemons into lemonade?
By addressing negative reviews head-on, with professionalism, empathy, and a commitment to improvement, you can transform them into opportunities for growth and even attract new patients to your practice.